ACTA Service Operation Manager @ PT. ATLAS COPCO INDONESIA

PT. ATLAS COPCO INDONESIA

Atlas Copco is an industrial group with world leading positions in compressors, contruction and mining equipment, power tools and assembly systems. The Group delivers sustainable solutions for increased customer productivity through innovative products and services. Founded 1873, the company is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2010, Atlas Copco has about 33 000 employees and revenues of BSEK 70 (BEUR 7.3). Learn more at www.atlascopco.com

PT. Atlas Copco Indonesia is wholly owned by Atlas Copco Group for the distribution and after sales service of Atlas Copco products in Indonesia.

ACTA Service Operation Manager

Job description

• Be responsible for all technical staff’s competence development from mapping, training to certification.
• Ensure the continuously improvement on customer satisfaction measured by regular survey.
• Plan and manage the service operational budget to ensure the efficiency of IT service.
• Maintain regular contact with key customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan. This may include working with the service team on problem solving for technical issues.
• Develop and optimize the Indonesia service network on both field and workshop to ensure the lead time, quality and efficiency.
• Continuously standardize and improve the service operation workflow so as to improve the quality and efficiency.
• Interact with other function (such as project and sales) to setup and optimize the cross functional processes.
• Audit the exits workflow to make sure the execution.
• Be responsible for the Indonesia service operational KPI and ensure the target fulfillment.
• Be responsible for people selection and development, i.e. interview, coaching and counseling of the employees
• Take full responsibility for Indonesia service operation team including service operation capacity fulfillment and technical people/competence development to meet the business growth requirement.
• Keep effective interaction with MVI/GI/SCE sales managers to ensure the customer satisfaction in territory and key account collaboration strategy execution
• Control and develop service workshop under high calibration standard
• Manage service schedule, preventive maintenance for all customers.

Mission

• To develop an efficient and competent service organization so as to deliver the strong commitment of high quality service to Atlas Copco Industrial Technique customer

Experience Requirements

• More than 5 years related industrial experience on technical customer service with 3 years on management role;

Educational/Knowledge Requirements

• Bachelor degree in engineering;
• MBA is a plus
• Extensive knowledge of manufactory, production methods and industry trends;
• Knowledge of automotive industry will be a plus
• PC skills (excel, word, PowerPoint)

Skill Requirements

• Coaching skill
• Negotiation skill
• Presentation skill
• Good English skill both in oral and written

Personality Requirements

• Strong interpersonal skill
• Motivating
• Proactive
• Planning and organization
• Customer focus
• Result orientated
• Problem solving
• Develop others with strong teamwork spirit
• Conflict management skill

Country and city description

• Base is in Jakarta

Please APPLY ONLINE with your application letter, CV and recent photograph.

Only those who meet the above qualifications will be considered.